Our service includes any kind of emergency that a cyclist may experience, including medical and mechanical emergencies, as well as security threats. All our personnel are equipped with a medical aid kit, basic cycle tool kits, and some are also armed to assist in cases of criminal activities.
How doesit work?
To make use of our service, clients simply need to download the mySOS app, and register for the Sec-U-Med app. A TAB with the Sec-U-Med and Tygerberg MTB Club logos will then appear at the top your home screen. With the app, you will have all the trail details and route maps at your fingertips, and you will also be able to track your trails. But, more importantly you will be able to receive help when needed. Activate your GPS tracker before starting on your trail and we will be with you every pedal stroke of your journey.
To call on help, clients simply need to push the wrist worn button or open the app, which will activate an emergency– for yourself or a friend. Our team will be in touch to arrange the necessary help and despatch our responders to your assistance. Other accessories that accompany our services are a panic button, to be worn on your ankle or wrist, which can be pushed for help. The panic button and mobile device have a ‘fall trigger’, which will notify our control room if you have been in an accident and are unable to raise the alarm.
Once we receive a distress call, via the app, your panic button, or mobile device, we will make the necessary arrangements to come to your aid.
What areasare covered?
We currently cover all the mountain biking trails in the Durbanville, Tygerberg, and Bellville areas, which form part of the Tygerberg MTB Club. THE ZONE stretches across 60 sq.kms of trails. Please refer to The Zone for a detailed map of the covered area.
During what timescan I make use of the service?
Our armed response team will be available from dawn to dusk, daily.
Do I need to buy a panic button or mobile device?
The Sec-U-Med app works without the added accessories, and clients can call for help via the touch of the button on your screen. However, we strongly recommend adding the panic button for optimum protection. The panic button can also detect impact, so if you are unable to reach for your phone, we will know exactly where you are and send appropriate help.
We have two additional safety options:
The panic button costs R499 and can be linked to your Sec-U-Med account.
We also have a mobile device which can be used to signal for help and does not require the use of your cellphone. This costs R1 199 once-off.
What if there isno cellphone reception?
We are aware of specific areas in the mountain biking zone where there is low to no cellphone coverage. Part of our plan going forward includes the installation of signal towers in these areas for complete coverage. We also make use of smart tracking, which assists us in maintaining safety in areas of poor coverage.
If your GPS tracker is on, we can store your last position, and then the tracker will update once cellphone/data coverage has been restored.
Will I be tracked all the time?
No, we will only be able to track you once you once you turn on your GPS tracker (Follow Me).
Do I need airtime?
Yes, for the app to stay live and track your progress, you need sufficient airtime or data. But, since the app runs through mySOS, users can be sure of very low data-usage.
How much does it cost?
Downloading and making use of mySOS is free of charge. Adding the Sec-U-Med button to your app, to be able to make use of our Sec-U-Med, will cost R149 per month for Tygerberg MTB Club members, and R179 per month for non-members.
How do I register?
To register for our services, you simply need to download the mySOS app and then register for the Sec-U-Med service. Once the Sec-U-Med button appears on the top of your home screen, it confirms you have paid your fee, and you will be registered and able to make use of our emergency services.
Is it only available to mountain bikers?
No, our app is available to all sport lovers that make use of the TBMTBC trails in the Durbanville and Bellville area for cycling, running, or walking.
If you are unable to find a relevant answer to your question, do not hesitate to contact us directly.